2-1-1 Service


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2-1-1 Service

Dial 2-1-1: 24/7 helpline connects people to services.

211 services are available through two access points, a three-digit phone number, 2-1-1 and its website, www.211ontario.ca. Both the phone and website connect people to organizations that can help them with a multitude of challenges that could range from finding employment services, utility and rent assistance, recreation programs, to accessing food programs. 211 is free to call, confidential, and multilingual.

On Wednesday, June 9, 2010, 211 services officially launched for both Perth and Huron County residents.

What is 2-1-1?

  • An integrated telephone and internet-based system providing callers with one-stop information and referrals to local community, social, health and government programs and services.
  • An easy way to access comprehensive and specialized information and referrals to community programs and services.
  • Assists individuals, families facing barriers due to language or personal circumstances, professionals in business, government and community agencies.
  • A comprehensive, professionally maintained database of Peel community services and programs.
  • Provides free, confidential, thorough translation services 24 hours a day, 365 days a year and is also available online at www.211ontario.ca

Why do we need 2-1-1?

Many residents don't know where to turn when they need information about services and programs that are available to them. 2-1-1 helps find the most appropriate services and programs and provides the caller with the best available resource(s) in their community. Simplified access through 2-1-1 is especially important for vulnerable people or those who face barriers in accessing services.

Who might call 2-1-1?

  • An individual looking for legal assistance.
  • A newcomer to Canada looking for available housing options.
  • A family seeking counselling for mental health or addiction issues.
  • A laid-off employee wanting to know about available employment programs.
  • A caregiver for an elderly parent feeling overwhelmed and needing support.
  • A concerned relative or friend of a senior looking for available home support services.

How is 2-1-1 different from 4-1-1 and 9-1-1 ?

  • 2-1-1 is for non-emergency calls for information and/or referral to community, health and social services
  • 4-1-1 is for directory assistance from the local telephone company
  • 9-1-1 is for life threatening emergencies or crimes in progress

For more information on the 2-1-1 Service, contact:

Susan Faber, Director of Community Information
United Way Perth-Huron
The United Centre
32 Erie Street, Stratford, ON N5A 2M4
Tel: 519-271-2978
Email: sfarber@perthhuron.unitedway.ca


Dial 211

June 9, 2010 Media Release