Accessible Customer Service Standard

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Accessible Customer Service Standard

Information for Private Businesses to Comply with the Customer Service Standard

The Accessibility Standards for Customer Service apply to all people, businesses and organizations that provide goods or services and have one or more employees in Ontario. Businesses must offer Accessible Customer Service by January 1, 2012. The good news is, it’s easier than you might think. There are many training resources available that can be used at no charge. For more information and training resources please see the following resources.

Here at the County of Perth we are committed to providing our services in an accessible manner.  This means:

  • Working with you to find the best way to communicate.
  • Working with you to find the best way to provide our documents and information.
  • Inviting you to use your assistive devices, service animals and support persons when accessing our services.
  • Letting you know if there is a disruption to our services.
  • Accepting your feedback on what works well and how we can do better

For more details, please see our Accessible Customer Service policy and procedures       

For more information on the services and accommodations Perth County has to offer you, our customers with a disability, please see our Accessible Customer Service Brochure.

Customer Service Accessibility Reporting

Under the Accessibility for Ontarian's with Disabilities Act, the Ontario government has passed the Accessibility Standards for Customer Service. All businesses or organizations that provide goods or service to the public or third parties in Ontario are legally required to comply with the requirements of the Accessibility Standards for Customer Service. This standard is aimed at making all services accessible to people of all abilities. The Accessibility Standards for Customer Service became law on January 1, 2008. The public sector had to comply with the standard as of January 1, 2010.

The documents required by the Customer Service Standard are available to the public upon request and can be provided in alternative formats. To request a copy please contact our Accessibility Coordinator at 519-301-1979 or accessibility@perthcounty.ca

Training Required for Suppliers of Goods and Services

Businesses and individuals that Perth County has contracted to provide goods or services must ensure that their employees are trained on providing accessible customer service. In general, any person or organization that does business with or for Perth County must complete and return Form C.

If you have any questions or concerns please contact our Accessibility Coordinator, 519-301-1979 or accessibility@perthcounty.ca.

Alternate formats available upon request.