Accessibility

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Accessibility

Welcome to the Perth County Accessibility Page!

On this page you can find information about:

  • Our Accessible Customer Service policy & procedures
  • How to provide feedback
  • Our Accessibility Plans
  • The Perth County Accessibility Advisory Committee (AAC)
  • Links to further information

For more information on the accessibility of our services and facilities or any of this information, please contact our Accessibility Coordinator at 519-301-1979 or accessibility@perthcounty.ca

Accessible Customer Service

Here at the County of Perth we are committed to providing our services in an accessible manner.  This means:

  • Working with you to find the best way to communicate.
  •  Working with you to find the best way to provide our documents and information.
  • Inviting you to use your assistive devices, service animals and support persons when accessing our services.
  • Letting you know if there is a disruption to our services.
  • Accepting your feedback on what works well and how we can do better

For more details, please see our Accessible Customer Service policy and procedures 

Customer Service Accessibility Reporting

Under the Accessibility for Ontarian's with Disabilities Act, the Ontario government has passed the Accessibility Standards for Customer Service. All businesses or organizations that provide goods or service to the public or third parties in Ontario are legally required to comply with the requirements of the Accessibility Standards for Customer Service. This standard is aimed at making all services accessible to people of all abilities. The Accessibility Standards for Customer Service became law on January 1, 2008. The public sector had to comply with the standard as of January 1, 2010.

The County of Perth has completed the online accessibility reporting and is in compliance with the Accessibility Standards for Customer Service. To view a copy of our compliance report, please see our Customer Service Accessibility Report 

The documents required by the Customer Service Standard are available to the public upon request and can be provided in alternative formats. To request a copy please contact our Accessibility Coordinator at 519-301-1979 or accessibility@perthcounty.ca


Your Feedback is Important to Us!

The ultimate goal of the County of Perth is to meet and surpass customer expectations while serving customers with disabilities.  Comments on the County's services regarding how well those expectations are being met are welcomed and appreciated.

Feedback regarding the way the County of Perth provides goods and services to people with disabilities can be directed to the Accessibility Coordinator:

Phone: 519-301-1979

Email: accessibility@perthcounty.ca

Mail: Accessibility Coordinator
Corporation of the County of Perth
1 Huron Street
Stratford, ON N5A 5S4

A response will be provided within 30 days, in the same manner as the feedback was received.

Concerns may also be discussed in-person by bringing them to the attention of the staff serving you, requesting to speak with a manager, or arranging an appointment with the Accessibility Coordinator.

 

Accessibility Plans

Every year the County of Perth works with its Accessibility Advisory Committee to create a cross-county accessibility plan with the Municipality of North Perth, the Municipality of West Perth, the Township of Perth East, and the Township of Perth South.  These plans address the barriers that exist in each municipality and the steps that we have taken and will take to remove our barriers and improve accessibility.

The current plan is the 2009-2010 Joint Accessibility Plan.

Past Plans are listed below:

2008-2009 Joint Accessibility Plan
2007-2008 Joint Accessibility Plan 
2006-2007 Joint Accessibility Plan
2005-2006 Joint Accessibility Plan
2004-2005 Joint Accessibility Plan
2003-2004 Joint Accessibility Plan 

For more information about these plans or to offer suggestions of barriers to address, please contact the Accessibility Coordinator at 519-301-1979 or accessibility@perthcounty.ca



Perth County Accessibility Advisory Committee (AAC)

The Perth County Accessibility Advisory Committee (AAC) provides vision and advice to the councils of the County of Perth and member municipalities to create an inclusive and accessible community.

 

The role of the AAC is to:

  • Assist the councils in preparing the annual Joint Accessibility Plan
  • Advise the councils on accessibility issues regarding buildings, structures and municipal premises
  • Work with community groups regarding accessibility issues


Since the Accessibility Advisory Committee first met in 2002, they have participated in the following projects:

  • Annual Accessibility Plans
  • Accessibility Audit of all municipally owned facilities
  • Public Awareness Campaigns


The committee meets four times a year (March, June, September, and December) on the first Thursday of the month.  Members of the public are welcome to attend a meeting.  Check the upcoming agenda to see if there is an item of interest for you.

 

Next meeting: June 3, 2010 at 2pm in Milverton in the Perth East council chambers.  Agenda not yet available.

 

Meeting minutes:

AAC meeting minutes March 4, 2010 

AAC meeting minutes December 3, 2009 
AAC meeting minutes September 3, 2009
AAC meeting minutes June 4, 2009 
AAC meeting minutes March 5, 2009 

For minutes of older meetings, contact the Accessibility Coordinator at 519-301-1979 or accessibility@perthcounty.ca.



Links for further Information


Lower tier accessibility information:
North Perth
West Perth
Perth East
Perth South


Legislation:
Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
Regulation 429/07 Accessibility Standards for Customer Service
Ontarians with Disabilities Act, 2001 (ODA)


Resources for compliance with the customer service standard:
Ministry of Community and Social Services - Accessibility
AccessON
ServeAbility online training tool
Talk to Me: Serving Customers with Disabilities (video)