PC Connect - Your Community Transit System

How To Ride

Step 1: Call 1-888-465-0783 to book your trip. 

Step 2: Arrive at the bus stop 5 minutes before your scheduled pick-up time. 

Step 3: Place your exact change in the fare box. Cash only.

Don't forget your face-covering. It's mandatory!

Please note that pre-booking your ride on Routes A & B is not mandatory, but strongly encouraged to secure your seat. You are welcome to simply show up at any PC Connect bus stop. 

Interactive Route Map

Route A (Perth County North): Stratford, Gads Hill, Brunner, Milverton, Newton, Millbank, Listowel, Atwood, Monkton, Mitchell, Stratford. 

Route B (Perth County South): Stratford, St.Pauls, St.Marys, Kirkton, Mitchell, Sebringville, Stratford.  

Route 1 (K/W to Listowel): Waterloo, St. Jacobs, Elmira, Listowel. 

Route 2 (K/W to St.Marys): Waterloo, New Hamburg, Stratford, St. Marys. 

Route 3 (London to Stratford): London, St. Marys, Stratford. 

Schedules

The information below is the most recent scheduling and stop information. This information is subject to change based on user feedback and monitoring rider usage. PC Connect operates Monday-Saturday, excluding all statutory holidays.

Bus Stop Locations

Route A: Perth County North

Route B: Perth County South

Route 1: K/W-Elmira-Listowel

Route 2: K/W-Stratford-St. Marys

Route 3: London-St. Marys-Stratford 

Fares

Please note that PC Connect is currently cash only, and exact change is required. Bus drivers do NOT carry change. 

 COVID-19 Precautions & Updates

As per the recommendations from the Huron Perth Public Health unit, the following COVID-19 precautions have been put into place: 

50% Capacity Reduction

At this time, every other seat has been blocked off in order to ensure proper physical distancing. Please be sure to book your ride in advance in order to secure your seat. 

Mandatory Face Coverings 

All riders are required to wear a proper face covering, that covers the nose, mouth and chin without gaping. Please note that face shields are not an effective face covering. 

Enhanced Cleaning Procedures

PC Connect ensures thorough sanitization and cleaning procedures on a daily basis, with focus on all high-touch surfaces throughout the bus. Riders are encouraged to leverage the hand sanitizer provided when entering and exiting the bus. 

PC Connect encourages riders to travel responsibly, and to always keep proper hand hygiene and respiratory/cough etiquette top of mind. For more information regarding the Government of Ontario's public transit guidelines, please click here. 

Accessibility Information

All PC Connect buses are fully accessible, with high floor ramp access for multiple wheelchairs. 

Bus Stops

In cases where a bus stop is temporarily inaccessible, riders will be able to board or exit the bus at the nearest accessible and safe location. The operator will consider the preference of riders, however the final determination of a safe location will be determined by the Operator. 

Priority Seating

Designated accessible seating is available on every PC Connect bus. Priority seating is for the use of passengers with a disability, and is the designated securement location for persons using a wheelchair or other mobility device.

Customers who do not have a disability are expected to respect the intended purpose of Priority seating, which means they shall vacate the seat for a person with a disability, or at the request of the bus operator. 

• Priority seating is on a first come-first served basis.

• A person with a disability occupying a Priority seat is NOT required to move for another customer with a disability. 

Bus operators will provide assistance by asking customers sitting in the Priority seating to move to another seat. In the event the customer occupying the seat chooses not to move, the bus operator will NOT enforce the requirement.

Service Animals

Service animals are welcome on PC Connect buses given they are working in aid of the person making the trip. Service animals on buses must remain in the care and control of the owner at all times. 

Support Persons

Support Persons accompanying a rider with a disability are permitted to ride PC Connect free of cost. 

 Inclement Weather Policy

In the case of inclement weather, riders are encouraged to call 1-888-465-0783 to confirm whether the service is operating. In the case of service cancellation, all riders who have pre-booked their ride will receive a phone call letting them know the service has been cancelled. 

Service cancellations and delays will be posted on Perth County's Facebook and Twitter pages as soon as possible, however in order to receive the most up to date information, please call 1-888-465-0783.

Connections

• City of Stratford Transit
• VIA Rail
• Wellington County Ride Well Rural Transit

Frequently Asked Questions

Do drivers carry money to make change?

No. Exact fare is required. Please place cash in the fare box when you get on the bus. 

Does PC Connect operate on Holidays and Sundays?

No. PC Connect service runs Monday through Saturday. There is no transit service on Sundays, statutory holidays, or civic holidays.

Are pets allowed on board?

Service animals are permitted. Pets that are not service animals can be brought on board the bus if they are in a pet carrier. 

Can minors ride the bus without an adult present?

Children under the age of 13 must be accompanied by an adult to ride the bus, or must provide the driver with a signed note from a parent or guardian permitting them to ride the bus without an adult. 

Is there a monthly pass option?

Not at this time. PC Connect is working to provide a monthly pass option for riders.

Can I book a ticket online?

No. PC Connect is working to develop a ticket booking application with our service provider.  More information will be released as it becomes available. For now, rides must be booked over the phone by calling 1-888-465-0783.

Who is providing the service?

Voyago is the contracted service provider for PC Connect. 

Who do I call if I have questions or concerns about my trip?

For any questions regarding the service, please call the toll-free customer service line at 1-888-465-0783.

Does service still operate in inclement weather?

Due to safety concerns, PC Connect may not operate if the weather and/or road conditions are deemed unsafe for vehicles to operate.  Call 1-888-465-0783 to inquire about service cancelations during inclement weather.

How is the service being funded?

Perth County Connect Routes A and B are funded by a $1.45 million grant to the County of Perth from the Government of Ontario’s Ministry of Transportation (MTO) Community Transportation Program. 

Perth County Connect Routes 1, 2, and 3 are funded by a $1.45 million grant to the City of Stratford from the Government of Ontario’s Ministry of Transportation (MTO) Community Transportation Program. Additional funding is being provided through an equal partnership between the City of Stratford, Town of St. Marys, and the Municipality of North Perth.

 Funding

PC Connect has been made possible through the Community Transportation Grant Program, funded by the Government of Ontario.

 Customer Service

PC Connect Call Centre 

1-888-465-0783

Monday to Saturday: 6:00am to 6:00pm

* If outside service hours, please leave a message and staff will return your call as soon as possible. 

For more information on Routes A & B, please contact:

Maggie Martin, Transit Project Coordinator

T: 519-271-0531 x154

C: 519-301-3582

mmartin@perthcounty.ca

For more information on Routes 1, 2 & 3, please contact:

Stephanie Potter, Policy and Research Associate

T: 519-271-0250 x253

SPotter@stratford.ca

 Digital Recording Surveillance System

• investigate incidents involving our vehicles
• support the investigation of customer complaints and claims
• enhance public and customer safety

The use of video surveillance is undertaken in accordance with the County of Perth’s Video Surveillance Policy. Personal information is collected for security purposes in and around PC Connect fleet that are operated by Voyago to ensure the safety and security of riders and residents. Surveillance cameras are continuously recording and may be periodically monitored by authorized personal and/or the Stratford Police Service.

For more information, please refer to the supporting documents below: 

PC Connect Digital Recording Surveillance System Usage Policy & Procedures 

IPC Guidelines for the Use of Video Surveillance

For any further questions or concerns, please contact:

Manager of Economic Development & Tourism

County of Perth, 1 Huron St., Stratford, ON, N5A 5S4

T: 519-271-0531 x150

 Additional Documents

Perth County Council Report (January 14, 2021)

Archived Documents:

Perth County Council Report (October 1, 2020)

Perth County Council Report (May 7, 2020)

Perth County Transit System Application

Perth County Work Plan

Perth County Budget

Perth County Route Options

Perth County Routes

Perth County News Release

Stratford Community Transportation:

Stratford Grant Application 1

Stratford Grant Application 2

Stratford Project Work Plan

Stratford Project Budget

Stratford News Release