Service Information

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Accessibility

Accessibility is important for everyone. We have implemented a variety of service features to help remove barriers and make PC Connect accessible. All PC Connect buses are equipped with mobility aid ramps and multiple mobility aid spaces. We offer priority seating on all transit vehicles and allow you to ride with a service animal.

In the case where a bus stop is temporarily inaccessible, riders will be able to board or exit the bus at the nearest accessible and safe location.

Policies

Accessibility Policies

Priority and Courtesy Seating Policy

PC Connect has established designated priority seating areas for use by passengers with disabilities. This is in compliance with Section 49 of the Integrated Accessibility Standards Regulation.

Courtesy Seating areas have also been allocated for use by those who may benefit from having a seat near the front of the bus. This includes, but is not limited to:

Seniors
Expectant mothers
Persons travelling with infants or small children

Service Animals and Pets Policy

Guide dogs and service animals are permitted onboard PC Connect. All other animals may be carried onboard as long as they are in the care and control of the owner at all times. Exotic pets are prohibited.

Inclement Weather Policy

Due to safety concerns, PC Connect will not operate if the weather and/or road conditions are deemed unsafe for vehicles to operate.

In the case of inclement weather, riders are encouraged to call 1-888-465-0783 to confirm whether the service is operating. In the case of service cancellation, all riders who have pre-booked their ride will receive a phone call letting them know the service has been cancelled.

Service cancellations and delays will be posted on Perth County's Facebook and Twitter pages as soon as possible, however in order to receive the most up to date information, please call 1-888-465-0783.

Digital Recording Surveillance Policy

Forward-facing and external-facing cameras have now been activated on PC Connect (Route A & B) vehicles. These cameras help:

investigate incidents involving our vehicles
support the investigation of customer complaints and claims
enhance public and customer safety

The use of video surveillance is undertaken in accordance with the County of Perth’s Video Surveillance Policy. Personal information is collected for security purposes in and around PC Connect fleet that are operated by Voyago to ensure the safety and security of riders and residents. Surveillance cameras are continuously recording and may be periodically monitored by authorized personal and/or the Stratford Police Service.

For more information, please refer to the supporting documents below:

PC Connect Digital Recording Surveillance System Usage Policy & Procedures

IPC Guidelines for the Use of Video Surveillance

For any further questions or concerns, please contact:

Manager of Economic Development & Tourism

County of Perth, 1 Huron St., Stratford, ON, N5A 5S4

T: 519-271-0531 x150

Open Data

Open data is the free sharing of data for everyone to use and republish with few restrictions. PC Connect provides route, stop and schedule data for the purposes of developing applications to promote the use of transit and transit-related information. PC Connect schedule data is published using the Google Transit Feed Specifications (GTFS).

By downloading or using the data on the Open Data Portal, you are agreeing to the terms of the County's Open Data Licence (below).

Open Data Source

PC Connect GTFS Static Feed

Please note that the data provided is currently in a pilot phase and is subject to updates and corrections.

County of Perth Open Data Licence

You are encouraged to use and re-use the Information that is available under this licence, freely and flexibly, with only a few conditions.

Using Information under this Licence:

Your use of Information indicates your acceptance of the terms and conditions below.
The Information Provider grants you a worldwide, royalty-free, perpetual, non-exclusive licence to use the Information subject to the conditions below.
This licence does not affect any copyright exceptions or limitations available under the Copyright Act (Canada).

You are free to:

Copy, publish, distribute and transmit the Information
Adapt the Information
Use the Information commercially, for example, by combining it with other information, or by including it in your own product or application.

You must, where you do any of the above:

You are not required to provide credit to the Information Provider when using Information under this licence however if you choose to do so please use this text in a suitable location, "Contains information provided by the County of Perth under licence"
Ensure that you do not use the Information in a way that suggests any official status or that the Information Provider endorses you or your use of the Information
Ensure that you do not misrepresent the Information or its source
Ensure that your use of the Information does not breach or infringe upon any applicable laws

These are important conditions of this licence and if you fail to comply with them the rights granted to you under this licence will end automatically.

Exemptions

This licence does not cover the use of:

Personal information
Information or records that are not accessible pursuant to the Municipal Freedom of Information and Protection of Privacy Act of Ontario;
Third-party rights the Information Provider is not authorized to licence, if any
Departmental or public sector organization logos, trademarks, slogans or crests where they may be included in the Information

No warranty:

The Information is licensed 'as is' and the Information Provider excludes all representations, warranties, obligations and liabilities, whether express or implied, in relation to the Information
The Information Provider is not liable for any errors or omissions in the Information and will not, under any circumstances, be liable for any direct, indirect, special, incidental, consequential, or other loss, injury or damage caused by its use, even if specifically advised of the possibility of such loss, injury or damage

Governing law:

This licence is governed by the laws of the Province of Ontario.

Definitions:

In this licence, the terms below have the following meanings:

'Information': means information or data protected by copyright that is expressly made available under the terms of this licence on or through the County of Perth website.

'Information Provider': means the Corporation of the County of Perth (“County of Perth”);

'Personal Information': has the meaning set out in section 2 of the Municipal Freedom of Information and Protection of Privacy Act of Ontario;

'use': as a verb, means doing any act that is restricted by copyright, whether in the original medium or in any other medium, and includes without limitation distributing, copying, adapting, modifying as may be technically necessary to use it in a different mode or format.

'you' or 'your': means the natural or legal person, or body of persons corporate or incorporate, as applicable, acquiring rights under this licence.

About this Licence

The County of Perth wishes to use this licence as a tool to enable the use and re-use of Information under a common open licence. This licence is based upon the UK government's Open Government Licence for Public Sector Information and has been adapted with the permission of the UK National Archives.

This is version 1.0 of the Open Data Licence for the County of Perth. The County of Perth may, from time to time, issue new versions of the Open Data Licence for Regional government Information. However, you may continue to use Information licensed under this version should you wish to do so. Notices of new versions of the Open Data Licence for the County of Perth will be posted on the County’s website.

COVID-19 Precautions

PC Connect encourages riders to travel responsibly, and to always keep proper hand hygiene and respiratory/cough etiquette top of mind. PC Connect ensures thorough sanitization and cleaning procedures on a daily basis, with focus on all high-touch surfaces throughout the bus. Riders are encouraged to leverage the hand sanitizer provided when entering and exiting the bus.

All COVID-19 precautions are aligned with both the Huron Perth Public Health unit and Provincial guidelines. For more information regarding the Government of Ontario's public transit guidelines, please click here.

Frequently Asked Questions

Do drivers carry money to make change?

No. Exact fare is required. Please place cash in the fare box when you get on the bus.

Does PC Connect operate on Holidays and Sundays?

No. PC Connect service runs Monday through Saturday. There is no transit service on Sundays, statutory holidays, or civic holidays. The service will be operating as usual on all other standard operating days.

Are pets allowed on board?

Service animals are permitted. Pets that are not service animals can be brought on board the bus if they are in a pet carrier.

Can minors ride the bus without an adult present?

Children under the age of 13 must be accompanied by an adult to ride the bus, or must provide the driver with a signed note from a parent or guardian permitting them to ride the bus without an adult.

Does my child need a car seat?

No. There is no way to safely secure a car seat on PC Connect. Please hold your child tightly, or use a front pack carrier.

Strollers must be able to fit through the front doors and down the aisles in order to board the bus. For the safety of all customers the aisles must not be blocked. Customers with strollers are required to lock the wheels of the stroller and remain in firm control of it at all times.

PC Connect does not allow any Children to be transported in a plastic/wooden cart/wagon at any time. Children must be removed from such devices and placed in a seat and supervised by the caregiver at all times. Carts/wagons must then be secured and remain in firm control at all times for the duration of the trip.

Is there a monthly pass option?

Not at this time. PC Connect is working to provide a monthly pass option for riders.

Can I book a ticket online?

Yes! Introducing the NEW PC Connect Booking App! Download the 'Blaise Transit' app to unlock the following PC Connect features at your fingertips:

Pre-book your ride
Pay your fare
Track the bus location in real-time
Receive service notifications

Learn more on our PC Connect App Page. Rides may also be booked over the phone by calling 1-888-465-0783.

Who is providing the service?

Voyago is the contracted service provider for PC Connect.

Who do I call if I have questions or concerns about my trip?

For any questions regarding the service, please call the toll-free customer service line at 1-888-465-0783.

Does service still operate in inclement weather?

Due to safety concerns, PC Connect may not operate if the weather and/or road conditions are deemed unsafe for vehicles to operate. Call 1-888-465-0783 to inquire about service cancelations during inclement weather.

How is the service being funded?

Perth County Connect Routes A and B are funded by a $1.45 million grant to the County of Perth from the Government of Ontario’s Ministry of Transportation (MTO) Community Transportation Program.

Perth County Connect Routes 1, 2, and 3 are funded by a $1.45 million grant to the City of Stratford from the Government of Ontario’s Ministry of Transportation (MTO) Community Transportation Program. Additional funding is being provided through an equal partnership between the City of Stratford, Town of St. Marys, and the Municipality of North Perth.

PC Connect Service Operator

T 1-800-465-0783